Our Website
We warmly welcome you to use our website at your convenience. Whether you wish to browse through our high quality products, access your personal online account, or place an order, we are here to provide a seamless experience. Enjoy exploring our offerings and feel free to make use of the various features designed to make your interactions with us smooth and enjoyable. Should you have any questions or need assistance, we are always ready to help. We aim to make your experience pleasant and efficient every step of the way.
We kindly remind you that it is strictly prohebited to hack into our website or attempt to disrupt its normal functioning in any way. Additionally, you must refrain from posting any content that is offensive, obscene, or inappropriate. Our platform is intended for lawful and respectful use only. It is also important to note that using our website or your online account for any illegal activities is not allowed. We appreciate your understanding and cooperation in ensuring that our online environment remains safe, repectful, and compliant with all relevant laws and regulations. Thank you for adhering to these guidelines and helping us maintain a positive online experience for everyone.
We want to ensure that any link to our website meets our standards and aligns with our identity. Therefore, you are not allowed to link to our website from any of your own sites or business pages unless you have received explicit prior approval from us. This helps us maintain the integrity and quality of our online presence. Should you wish to link to our site, please contact us for approval to discuss your request in detail and ensure it fits within our guidelines.
We make every effort to ensure that the details, descriptions, and prices displayed on our website are accurate and up-to-date. However, despite our best efforts, occasional errors may occur. Should such pricing errors arise, we are committed to rectifying them as promptly as possible. It is important to note that we reserve the right to correct any inaccuracies or omissions on our website without prior notice. Your understanding and patience in these situations are greatly appreciated, as we strive to provide you with the most reliable and accurate information. Thank you for your continued trust and support as we work to maintain the highest standards on our platform.
It is crucial to note that any material, data, or content available on our website is protected, and you are not permitted to copy, reproduce, transmit, publish, display, distribute, use, or create derivative works based on it without obtaining our explicit prior permission. We value our intellectual property and the effort that goes into creating the content available to you. Therefore, to ensure compliance with our policies and maintain the integrity of our website, we ask that you respect these guidelines. If you wish to use any of our material, please contact us to request permission. We appreciate your understanding and cooperation in this matter, and thank you for adhering to our terms of use.
My account
Creating an account with us offers numerous advantages, providing you with a seamless and personalized shopping experience. When you set up your account, you gain the ability to manage your orders efficiently, allowing you to keep track of your purchases and view your order history at any time. Additionally, handling returns becomes a straightforward process, making it easy to address any issues that may arise with your orders. Your account also ensure that your personal information is always up-to-date and secure, giving peace of mind regarding your privacy and security. Moreover, by saving your payment methods and shipping addresses within your account, you can enjoy a quicker and more convenient checkout process of future purchases. Overall, creating an account enhances your interation with our services, making your shopping experience smoother and more enjoyable.
Online Prices and Deliveries
As you browse through our website, you can shop with confidence knowing that the prices displayed for each item are the exact prices you will be charged. We strive to ensure transparency and accuracy in all our transactions. It is important to note that you will not incur any charges until your order has been reviewed and officially accepted by us. This process guarantees that there are no unexpected surprises, allowing you to enjoy a seamless and trustworthy shopping experience. We take pride in offering a straightforward purchasing process that prioritizes your satisfacion and peace of mind.
While we make every effort to ensure that the pricing on our website is accurate and up-to-date, occasional errors may occur despite our best attention. It is important to understand that if a pricing error is obvious and unmistakable, and could have reasonably been recognized by you as a genuine mistake on our part, we reserve the right not to fulfill the order at the incorrect price. In such cases, we will work promptly to correct the error and communicate with you regarding the accurate pricing. Our goal is to provide transparancy and fairness in all our transactions, and we appreciate your understanding and patience should such situation arise.
The prices of all products or deals displayed on our website include Value Added tax(VAT) where applicable. This ensures transparency and helps you understand the total cost of the products you are interested in. Because the VAT is already included in the listed prices, the only additional charges you will incur during the checkout process are the delivery fees. We aim to provide a clear and straightforward shopping experience, with no hidden cost or surprises. By incorporating VAT into our product prices, we strive to make your purchasing process as seamless and hassle-free as possible, allowing you to shop with confidence and clarity.
The delivery fees displayed on our website are based on standard delivery for orders with a total weight of up to 10 kilograms. For your convenience, these fees are transparently shown at checkout. Please be aware that we reserve the right to review and possibly cancel any order that exceeds this weight limit. This policy is in place to ensure that our delivery process remains efficient and manageable. Should your order surpass the 10-kilogram threshold, we will carefully assess the situation and, if necessary, reach out to you with further instructions or adjustments.
We strive to ensure that your deliveries are handled with efficiency and speed. To achieve this, we will select the fastest carrier carrier avaiable based on your specific location. Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your shipment. For deliveries within the United Kingdom, our standard delivery timeframe is approximately 3 to 5 working days. For international deliveries within the European Union, the expected delivery time ranges from 7 to 11 working days. We are committed to providing a seamless and timely delivery service, ensuring that your orders reach you as quickly and reliably as possible.
Delivery Address Amendment
Before confirming your order, we kindly ask that you double-check and ensure the accuracy of your delivery address. Providing the correct address is crucial to guarantee that your order reaches you without any issues or delays. Unfortunately, once your order has been dispatched, we are unable to amend or change the delivery address. This is to ensure a smooth and efficient delivery process, as modification at this stage can cause complications and disruptions. We appreciate your understanding and cooperation in this matter. By taking a moment to verify your address beforehand, you help us provide you with the best possible service and ensure that your order arrives at the right destination in a timely manner.
If an incorrect address is provided during the order process, and the parcel cannot be delivered to the specified location, there are a couple of possible outcomes. In some cases, the undeliverable parcel may be automatically redirected to your nearest local post office, where you can then collect it. However, if the parcel is returned to us because it could not be delivered to the provided address, we will take the steps to process a refund for your refund. It is important to ensure that the delivery address is accurate when placing your order to avoid any inconvenience.
Order Tracking
When you place an order with us, we prioritize keeping you informed about its status everystep of the way. After your order has been processed and dispatched, you will receive a tracking number via email. This tracking number is your gateway to staying updated and in control, allowing you to monitor the progress of your shipment with confidence. By entering the tracking number on the carrier’s webiste, you can access real-time updates about your parcel’s journey from us to your doorstep. This features enures that you are always aware of your order’s whereabouts, providing peace of mind and a transparent delivery experience. We are committed to making your shopping experience smooth and worry-free.
Payments
We are committed to providing a safe and secure shopping experience for all our customers, which is why we accept a variety of trusted payment methods. You can confidently make your purchases through Visa, Mastercard, American Express, Klarna, Clearpay, Revolut pay, Google Pay and Apple Pay. Our secure payment gateway ensures that your personal and financial information is protected at all times. By offering multiple payment methods, we aim to make the checkout process as convenient and flexible as possible for you.
Once you have placed an order on our website, you will receive an email from us acknowledging your order. This email serves as a confirmation that we have successfully received your order and are processing it. However, it’s important to note that, on rare occasions, our emails might end up in your spam or junk folder. To ensure you receive all future communications from us without any issues, we kindly ask that you check these folders and mark our email as ‘not spam’ or ‘not junk’. This simple action will help your email provider recognise our messages as legitimate and ensure they land in your inbox in the future.
It’s important to note that your order will not be successfully placed if the payment fails during the checkout process. We understand that payment issues can be frustrating and want to ensure a smooth purchasing experience for you. If you encounter any problems with the payment, we recommend reaching out to your payment provider for assistance in resolving the issue. If you need further help, you are welcome to contact us directly using the contact form.
Order cancellation
Once an order is placed, it becomes final and cannot be cancelled. We understand that this policy may seem strict, but it is essential to ensure the best possible service for all our customers. Our streamlined order processing and fulfillment system is designed to get your items to you as quickly and efficiently as possible. Allowing cancellations would disrupt this process and could lead to delays and complications.
Returns
Our refund and returns policy extends for a period of 30 days from the date of your purchase. Unfortunately, once this 30-day window has passed, we are unable to offer a refund. To qualify for a return, it is essential that your item remains unused and in the same condition as when you received it. Additionally, the item must be returned in its original packaging to ensure it is adequately protected during the return process. By adhering to these guidelines, we can efficiently process your returns and ensure a smooth and hassle-free experience.
To facilitate the return process and ensure it is completed smoothly, we kindly request that you provide a receipt or proof of purchase. This documentation is essential as it verifies the transaction and helps us process your return efficiently. Ensuring you have this information on hand will alow us to verify your purchase and confirm that it meets our return olicy requirements.
When you purchase products from our website, it is important to note that any returns must be directed to us and not to the manufacturer. Our return process is specifically designed to handle and resolve any issues you might encounter with your purchase efficiently. Sending your return directly to us ensures that we can promptly address your concerns and process your return in accordance with our policies. Returning products to the manufaturer could lead to delays and complications, as their return process may differ from ours. By following our return procedure, you help us maintain a smooth and effective system for handling returns, ultimately providing you with the best possible service.
Refunds
When we receive your return, it wil undergo a thorough inspection to ensure it meets our return policy criteria. Once this process is completed, we will promptly send you an email to notify you that we have received your returned item. We will also inform you about the outcome of our inspection, specifically whether your refund request has been approved or rejected. Our aim is to keep you fully informed throughout the return process, providing clear and timely updates on the status of your returned item.
Upon approval of your refund request, we wil promptly initiate the refund process. A credit will be automatically applied to your credit card or original method of payment within 3 to 7 working days. Our goal is to ensure a smooth and hassle-free refund experience for you. Should you have any questions or require further assistance, we are always available to help.
Late or missing refunds
If you haven’t yet received your refund, the first step is to double-check your bank account. Sometimes there can be delays in the posting of transactions, and it’s possible that the refund may appear a little later than expected. Ensure you have thoroughly reviewed your account statement to confirm whether the refund has been processed.
If you need an updte regarding your refund status, or if you require a proof of refund, we are here to assist you. For any inquiries or updates, please reach out to us using the contact form or send us an email to [email protected]. We will provide you the necessary documentation and proof of refund as swiftly as possible.
Exchanges
We understand that receiving a defective or damaged item can be frustrating, and we are committed to addressing such issues promptly. Please note that we only offer replacement for items that are either defective or damaged upon receipt. Our aim is to ensure you receive products that meet our quality standards and your expectations.
Return fees
To initiate the return process for your product, we kindlyask that you reach out to us directly. You can do this by using the contact form available on our website, which will allow us to gather the necessary details about your return request. Alternatively, you may send us an email to [email protected], providing information about the product you wish to return and the reason for the return. We will then guide you through the next steps to ensure your return is handled efficiently and promptly.
Once your return request has been reviewed and approved, we will promptly provide you with the necessary details to complete the return process. This will include either a return label, which you can use to send the item back to us, or a return address, where you can mail your parcel. Please be aware that shipping costs are non-refundable. This policy means that if you receive a refund for an undeliverable parcel, the cost of the return shipping will be deducted from your refund amount. We strive to be transparent and fair in our refund policies to maintain the highest level of customer satisfaction. Understanding this condition helps ensure a smooth refund process and avoids any unexpected deductions from your refund. If you have any questions or need further clarification regarding this policy, please do not hesitate to contact us.
Need help?
If you have any questions or concern, we are here to help. You can easely reach out to us by using the contact form available on our website. Alternatively, feel free to send us an email to [email protected]. We understand that clear communication is key to ensuring a positive shopping experience, and we are always ready to support you. Whether you need help with a specific order, have questions about our policies, or require further information about our products, we are just a message away. Thank you for choosing to shop with us.